Terms and Conditions.

Terms and Conditions.

Details of the trip
• For transfers from the airport, your Driver will consider the time that coincides with your flight number added by the Client in the reservation. The local average time to collect checked baggage and clear customs will be added to the initially scheduled arrival time (maximum free 90 minutes), i.e. the time the plane arrives is not the same as the time you will pick it up driver.
• Your driver will control the arrival time of your flight. If your arrival time does not coincide with the time mentioned in the reservation, the driver will keep the time of the flight as the main factor.
• If the flight number arrives at a different airport than the one added in the reservation, the driver will follow the pick-up time and airport added in the reservation.
• Compare your reservation details with your Driver’s confirmation receipt. Eventual changes (all changes, including flight delays) or discrepancies must be reported directly to customer service through our system (to be managed on our website at page.
• Any adjustments to your flight will be taken into consideration, but could result in possible waiting times due to the availability of your driver.
• PTY Transfers advises the Client to contact the Driver if the delay is greater than 1 hour through our instant messaging system, you can manage it on our website on the contact us page.
• Responsibility
• The responsibility for the provision of transfer services between you and your Driver is limited only to the two parties between whom the service has been contracted.
• The responsibilities of PTY Transfers resulting from this agreement will therefore be limited to those of an external intermediary between the Client and the Driver.
• Any liability arising from the provision of the transfer service will be the sole responsibility of the Driver and their insurance companies.
• PTY Transfers and/or the Driver are not responsible for damages resulting from delays: including delays caused by waiting time at the airport, damages caused by missed possible transfers and connections, connecting flights, if and in the extent that PTY Transfers and/or Driver demonstrates that its employees took reasonable steps to prevent harm.
• By accepting the Terms and Conditions, the Client accepts that PTY Transfers will not be held responsible in any way for losses, expenses or claims made in case of any problem associated with the transfer and all claims will be redirected to the Client. Support.
• PTY Transfers. However, it will use reasonable efforts to help the user resolve any problem or complaint within 48 hours. Complaints must always be reported within 7 days; otherwise, they can no longer be processed.

• Availability of services

• PTY Transfers is entitled, on behalf of the Driver, to refuse any order placed by the Client.
• PTY Transfers does not guarantee the successful assignment of a Driver to each reservation request.
• All information provided on the Websites is made in good faith and is believed to be correct at the time of printing.
• PTY Transfers will not be responsible for any other inaccuracies due to outdated information,
• PTY Transfers is not responsible for errors made by the Client in the reservation. Please always compare the details of your reservation with the confirmation receipt from your Customer Service.
• PTY Transfers will not be responsible for additional costs and/or damages if PTY Transfers was unable to assign a driver to your reservation and therefore had to cancel the trip
• Transport service
• The route to or from the destination cannot be guaranteed and the Google map is displayed. While reasonable efforts are made to ensure pick-up times are adhered to, they are not guaranteed. Unused transfers are non-refundable and alternative transportation costs will not be reimbursed unless pre-authorized by a member of our team’s Customer Service Center. If you are authorized to take alternate transportation, be sure to obtain a receipt and submit it to our Customer Service Center for review. No payment will be due for travel expense claims submitted without valid receipts.
• For arrival transfers, our drivers will wait for you upon arrival up to a maximum of 90 minutes after your actual landing time. Upon departure, our drivers will wait at the pick-up point a maximum of 20 minutes after the published pick-up time. If you ask the driver to wait beyond those times, please note that the driver may collect a waiting fee directly. If you do not want to pay the waiting fee, the driver has the right to leave. Unused transfers are non-refundable and alternative transportation costs will not be reimbursed.
• PTY Transfers may charge costs to the client if the correct information does not match the information specified in the reservation.
• The Customer is responsible for verifying the agreed pick-up time and ensuring that the resulting arrival time at the airport departure terminal is at least 10 minutes before the check-in counter opens (does not close) and in no case less than three hours before the scheduled departure time of the flight.
PTY Transfers is not responsible for any cost of missing the flight if the customer has scheduled the pick-up time too short for the flight departure time.
• If you cannot find the driver at the airport or at the address, you are not sure about the meeting point or there is any inconvenience, please contact customer service. If you cannot reach the driver, please call our Customer Service Center numbers. and PTY Transfers will assist you immediately. If you decide to leave the airport or pick up the address and call or email us after the event, PTY Transfers. • will no longer be able to help you. Complaints must always be reported within 7 days, otherwise they cannot be processed further.
• The driver will pick up the client and drop him off as close as possible to the indicated addresses. In the event that access through a conventional route is closed due to weather conditions, traffic accidents, etc., the driver, at his express request, will use a longer route to reach the agreed destination, but in such cases the Client may be responsible for any additional costs.
• Although PTY Transfers strives to provide instant messaging confirmation messages, this service is dependent on telephone networks that are beyond our control. If a message from is lost or delayed, the Client should consult the information provided by email or in the “Your reservations” section of our website.
•

Due to traffic on the road or delays during a previous transport, it may happen that the driver arrives later than the reserved time. PTY Transfers asks for your patience and applies a maximum of 15 minutes after the pick-up time.
• Pay
• PTY Transfers offers payment options:
• – Full payment during the online booking process.
• Changes and cancellations by you
• Any changes (eg flights, delays, address, pick-up time, number of passengers or bags) to the transfer details must be requested through the “Your Booking” reference number section of the website prior to the scheduled date. of the trip and will not enter into force. until verified with the Driver and confirmed to the Customer by email.
• If you cancel, up to 24 hours before the pick-up time (as mentioned in the voucher), the cancellation charge is 0% of the price of the initial reservation.
• If you cancel, between 48 and 24 hours before the scheduled pick-up time (as mentioned on the voucher), the cancellation fee is 50% of the initial reservation price.
• If you cancel, within 24 hours before the scheduled pick-up time (as mentioned on the voucher), the cancellation fee is 100% of the initial reservation price.
• If the Client does not need the transfer on the date and time added in the reservation, it is always possible to ask our Customer Service Team to reschedule.
PTY Transfers will do its best to find a driver for the modified reservation. It will always depend on availability. If the change is made on the same day, new reservation costs will be charged. If the Client decides to cancel the transfer, the reservation will be considered as a cancellation within 24 hours.
•
• If the Client cannot make use of the reservation due to missed flight, canceled flight, relocated flight or other unforeseen circumstances, this will be considered as a cancellation within 24 hours. PTY Transfers is not responsible for any additional costs incurred. The Customer will need to create a new reservation if they still want to be picked up.
• Changes and cancellations by PTY Transfers.

• PTY Transfers will make every reasonable effort to respect the Customer’s vehicle preference, however, PTY Transfers may need to schedule an alternate vehicle for operational or security reasons. .
• On rare occasions PTY Transfers may need to cancel your trip, you will receive a 100% refund (to be paid within 30 days), however PTY Transfers will have no further liability to you arising from such cancellation. PTY Transfers will however use reasonable endeavors to try to find suitable alternatives for any confirmed booking subsequently canceled by us.
• When there is a taxi strike in any city, PTY Transfers will proceed with 100% cancellation and refund of the reservation immediately. The Client may also request a rescheduling of the transfer for other dates and times. PTY Transfers is not responsible for the additional cost incurred in this alternative.
• Refund Policy
• Any cancellation of the contract must be made in writing by email or telephone addressed to our Customer Service Center.

•

Refunds will be paid within 30 days.
• If the Client or Driver files a complaint that includes a refund on a reservation, PTY Transfers will initiate an investigation and seek information on both sides. This will give both parties 48 hours to respond with an explanation.
• If PTY Transfers receives your cancellation request more than 48 hours before the scheduled pickup time of the transfer you wish to cancel, the full amount paid for this transfer will be refunded. Your payment will not be refunded for cancellations received less than 24 hours before the scheduled time of the transfer you wish to cancel.
• Luggage
• Our prices include one bag or suitcase per passenger seat (based on a maximum combined size of 158 cm, length + width + height) per item. All luggage must be declared when making the reservation. Smaller items that fit in the passenger footwell (for example, a laptop bag, handbag, or small shoulder bag) do not need to be declared. The passenger will be responsible for all expenses incurred in the event that additional vehicles are required to transport excess special or extra undeclared baggage.
• If Customer has carry-on baggage that does not fit in the passenger footwell, comments must be added specifying the size and width of each item.
• Additional baggage, as well as bulky items, can be carried directly by the driver.
• – PTY Transfers is not responsible for items lost within our fleet of vehicles. If an object is recovered, it will be delivered to the customer within 24 hours, taking into account that we are not responsible for the state of the same at the time of delivery (subject to additional charges).
•
• Special luggage and pets must be specified in the reservation comments so that your driver can provide the correct vehicle.
• Contact the Customer Service Center of
PTY Transfers for more details.

• Website
• The copyright, trademarks and other intellectual property rights of the websites are protected by national and international regulations governing intellectual property.
• The images of the transport options shown during the reservation are only indicative. Color, make or model may differ from images shown.
•
• Disputes
• These Terms and Conditions are governed by Panamanian law.
• Any dispute arising in relation to these Terms and Conditions will be resolved through the competent court in Panama.

•
• company details
• The website www.Ptytransfers.com
• Address: Linda Vista  J/#9  Calle Corregimiento Amelia Denis de Icaza
• San Miguelito District