Cancellation & Refunds Policy

Refunds will be paid within 30 days.
• If the Client or Driver files a complaint that includes a refund on a reservation, PTY Transfers will initiate an investigation and seek information on both sides. This will give both parties 48 hours to respond with an explanation.
• If PTY Transfers receives your cancellation request more than 48 hours before the scheduled pickup time of the transfer you wish to cancel, the full amount paid for this transfer will be refunded. Your payment will not be refunded for cancellations received less than 24 hours before the scheduled time of the transfer you wish to cancel.

Cancellation:

• Any changes (eg flights, delays, address, pick-up time, number of passengers or bags) to the transfer details must be requested through the “Your Booking” reference number section of the website prior to the scheduled date. of the trip and will not enter into force. until verified with the Driver and confirmed to the Customer by email.
• If you cancel, up to 24 hours before the pick-up time (as mentioned in the voucher), the cancellation charge is 0% of the price of the initial reservation.
• If you cancel, between 48 and 24 hours before the scheduled pick-up time (as mentioned on the voucher), the cancellation fee is 50% of the initial reservation price.
• If you cancel, within 24 hours before the scheduled pick-up time (as mentioned on the voucher), the cancellation fee is 100% of the initial reservation price.
• If the Client does not need the transfer on the date and time added in the reservation, it is always possible to ask our Customer Service Team to reschedule.
PTY Transfers will do its best to find a driver for the modified reservation. It will always depend on availability. If the change is made on the same day, new reservation costs will be charged. If the Client decides to cancel the transfer, the reservation will be considered as a cancellation within 24 hours.
•Refunds for cancellation before the stipulated times will be processed within a period of 1 to 20 business days with a 5% processing fee + processing.
• If the Client cannot make use of the reservation due to missed flight, canceled flight, relocated flight or other unforeseen circumstances, this will be considered as a cancellation within 24 hours. PTY Transfers is not responsible for any additional costs incurred. The Customer will need to create a new reservation if they still want to be picked up.
• Changes and cancellations by PTY Transfers.